The myCNC team provides technical support for our controllers and the CNC systems utilizing them. Our technical support can be broadly separated into two categories:
1) Free technical support
Free technical support includes things that are largely development-free, for example answering general setup questions such as:
How do I set up the network settings?
How do I use the probe sensor window?
It also deals solving general user errors and issues which do not include a large amount of programming, such as:
Help in finding errors within your G-code program
General recommendations for the selection of drives, sensors, etc (provided the team has experience with the particular configuration you are trying to implement)
2) Paid technical support
Paid technical support deals with more complex tasks for which it is difficult to give a standard generalized answer, and may include a large amount of programming on the part of the myCNC team. This will often involve the myCNC team remotely connecting to your computer/machine to work directly with your hardware, live chat support, etc.
Paid technical support typically covers things such as:
Developing custom PLC procedures that have not been previously implemented in myCNC, or finding and identifying errors in your custom PLC procedures
Step-by-step guidance on setting up the machine from scratch (includes live chat support and/or remote connection to your workstation).
Help with creation of custom profiles and profile screens
The myCNC-ET7 controller comes with one hour of paid technical support bundled with your purchase. The myCNC-ET10 and myCNC-ET15 come bundled with two hours of paid technical support.